90-Day Extended Customer Care Policy

Extended Customer Care Policy

We are so confident in the quality of our products that we extend our Satisfaction Guaranteed Policy for another 60 days to cover the rare eventuality of a defect occurring during the first 90 days. This gives you an extra 60 days of no worry and eliminates the need to pay postage and shipping & handling charges to send a defective product back to the distributor for repair per the Warranty during this 90-day period.

We will handle such an eventuality in a similar manner to the 30-Day Satisfaction Guaranteed Policy:

If you believe that your product has failed within 90-days of purchase, simply call the distributor, North Star Health Products, Customer Support, for a Return Authorization Number (RA #).

Explain the nature of the defect in case there is an easy remedy* that can be corrected over the phone or by e-mail. Call 732-565-0333 to obtain an RA #.

If a return is necessary, we will e-mail you a pre-paid U.S.P.S. "Electronic Merchandise Return Label" (First Class)** to return the product from your address back to the distributor for repair.

We will also apply a credit to your PayPal account for the repaired product’s shipping & handling fee of $7.95 mentioned in the Warranties and Return Policy.

Compare our Extended Customer Care Policy with other vendors. You will find it is unique!

* Note: Some perceived problems may be due to a misunderstanding of the operating instructions. If this is the case, the distributor will clarify the issue by phone or e-mail to save you the trouble of an unnecessary return.

** Note: Return label will be printable on your inkjet or laser printer. White, standard inkjet or laser paper should be used to print your labels, or you may use self-adhesive U.S.P.S. labels, if you have them. Glue or tape label to shipping carton. If using tape, tape edges of label to the carton with any mending tape (don't tape over bar code) and U.S. Post Offices will accept it. Affix the shipping label to the top of the package. Do not bend the label over edges of package..